There are many map-like design tools for CX & UX, which help us collaboratively uncover and align customer needs and business offerings, connect people and products.
Value proposition & business model canvases, customer journey & experience maps… How do these tools relate to and interface with one another? How do they help us build knowledge of our customers into our products as they develop and mature?
This “map of maps” inventories 8 of these tools, which can be used together, and at various points of maturity along the product lifecycle. They work as a collection to bring clarity about how experience is created, and value exchanged, through the products we design.
Do you make use of a mapping method you don't see here, or use in a unique way?
Get in touch and let's add it to the inventory.