There are many map-like design tools for CX & UX, which help us collaboratively uncover and align customer needs and business offerings, connect people and products.
This “map of maps” inventories 8 of these tools, which can be used together, and at various points of maturity along the product lifecycle. They work as a collection to bring clarity about how experience is created, and value exchanged, through the products we design.
Do you make use of a mapping method you don't see here, or use in a unique way?
Get in touch and let's add it to the inventory.